Is Wal-Mart Good For America? (dvd)
by PBS Frontline
My wife and son were shopping at the PEACHTREE CITY WALMART, when she went to checkout she realized she had left her purse at the soft drink display, She told our son to go and get it. He went and found it had been turned in at customer no-service. The counter person would not give it to him, so his mother went to get it, the Wal-Mart associate told her that the name my son gave her wasn?t her, even though my wife gave her name to the no-service person she still insisted that it wasn?t her. She wanted to see a picture ID then said the drivers license picture wasn?t her either since my wife had recently had a cut and color. My wife then took the purse from her and proceeded back to the checkout where she found the register operator and the front end associate going through the grocery bags looking for one package of Aleve cold and Sinus tablets saying that she was one package over the limit for them, Which my wife didn?t know about a limit. All three Wal-Mart associates were extremely rude and verbally abusive as observed by several other people nearby. Upon this verbal rudeness my wife took our son and left feeling extremely humiliated in front of all the people in the store. She left the $400 worth of groceries for them to put back on the shelves.
After hearing this I call the manager and told him what happened and he said he would check it out. Naturally he lied since he did not even as for our name or phone number. I called back later and he naturally covered for them. All my wife wanted was an apology give to her in the store where she was humiliated, but they wouldn?t do it.